FAQ (answers to frequently asked questions)

We have tried to predict as many questions as possible, but if you still do not find the answer here, our website consultant or support service will be glad to answer you. Just ask!
YOU PROVIDE IPV4 AND IPV6 PROXY WHAT IS THE DIFFERENCE?

Briefly IPv6 addresses differ in bit size, they replaced the IPv4 format, but have not yet gained such popularity among users, because not all sites work with them. You can learn more detailed information about the protocol on Wikipedia . But you should know that IPv6 proxies are actively used by users and have proven themselves in a good way when working with such social networks: Instagram, Google, FaceBook, Telegram, they already support this IP address protocol. IPv6 proxies are not inferior in quality and have the same anonymity as IPv4 proxies. The setting is as simple and does not differ from configuring an IPv4 address.

I PAID FOR THE SERVICE, WHAT'S NEXT?

After placing an order (specifying all necessary information to place an order and paying for it), you will receive an access code by email, with which you will be able to log in to your Personal Account and manage your services, orders and more.

CAN I EXTEND MY PROXY?

Of course, you can extend your orders for periods from a month and more, while reducing or increasing quantity if necessary.

If the validity period of the order has expired, you can renew the order yourself in your personal account or contact a consultant or support for help.

WHAT BONUSES AND DISCOUNTS DO YOU HAVE AND HOW TO GET THEM?

We have various bonus and discount systems.

An automatic discount applies to Personal Proxies, Batch Proxies, IPv6 Proxies, and Prime Proxies tariffs (the more addresses in the order, the lower the price for 1 IP address). We also periodically send and publish discount promo codes for the purchase or extension of our services, so we recommend that you subscribe to our mailing lists, push, social networks, not to miss a profitable offer and useful information from our service. Individual discounts are also possible if you have a large corporate order or proxy purchase for a period of more than 6 months.

HOW MANY NETS/SUBNETS DO YOU HAVE?

We cannot answer this question precisely, since the availability of both addresses and nets/subnets is always different. One thing we can say for sure, we always try to provide as many different nets/subnets as possible to order.

WHAT ARE YOUR PROXY SERVERS SUITABLE FOR?

Our proxies are suitable for any tasks/purposes that are not related to illegal activities and violation of the law of the country where the proxy server is located. Proxies do not work with payment and banking systems. We recommend that you read our terms of use before paying..

In case of violation on your part, we will be forced to block your account, with no possibility of refund.

WHAT PROGRAMS DO YOUR PROXY WORK WITH?

Our innovative proxy server organization technology allows the proxy to work with absolutely any program, service, site, script, game, etc. Only proxy support is required. If suddenly the address doesn't work with your app or site, let us know and we'll try to solve this issue.

HOW LONG WILL MY PURCHASED PROXY WORK?

Proxy servers are our property, in 99.9% of cases the addresses will work within paid validity period. But sometimes, due to force majeure, the servers may be unavailable. This may be due to a problem in the data center or any other force majeure. We try to prevent this from happening and always monitor the operation of the equipment.

IF I FORGOT MY ACCESS CODE, WHAT SHOULD I DO?

Do not be upset, you need to contact our consultants in the online chat or write to us for support.

ARE YOUR IP ADDRESSES SUITABLE FOR AUTOMATED MAILING ?

No. All the so-called postal ports of the 25th, etc. blocked And such actions are prohibited by our terms of use.

IN WHAT FORMAT DO YOU PROVIDE THE PROXY LIST?

You will not only be able to choose the format of the address list organization that is convenient for you (they are selected for the most popular services and programs), but you can also choose the format of the downloaded file.

WHAT TYPES OF CONNECTIONS WILL BE AVAILABLE?

Proxies support HTTPS, HTTPs and SOCKS5 connection types. These formats are now supported by almost any application/service

WHAT IS THE AUTHORIZATION METHOD OF YOUR PROXY?

By default, it is organized by login and password, but you can change it yourself in your personal account to authorization by your IP address, if necessary. (binding can be to several IP addresses at the same time)

DO YOU HAVE REFUND?

Of course, but according to our return policy , which complies with all international legal regulations and documents. Applications are accepted for consideration if no more than 4 hours have passed since the purchase.

DO YOU HAVE A TRIAL PERIOD?

No. We do not provide test access to our services. If you have doubts about any issues, contact a consultant on the site or support.

WHEN I’LL GET PROXIES?

No need to wait! The service is fully automated. After payment, you can immediately download your order in your personal account.

IS IT POSSIBLE TO REPLACE THE PROXY AT MY WISH?

You can replace the proxy, but only according to the regulations, if no more than 4 hours have passed since the purchase. (3 changes). Replacement is also possible when the order is extended. (partly or completely). After the scheduled time, replacement is possible in limited cases and under certain circumstances. Each case is considered individually.

FOR WHICH PERIOD CAN I BUY PROXY?

You can purchase a proxy of any direction for any period from one month or more, all possible options are presented in the selection when placing an order. If you want to buy a tariff for a period of more than 1 year, write to us..

WHICH PAYMENT SYSTEMS CAN I PAY ON YOUR SITE AND IS THERE A COMMISSION?

You can use any of the payment systems available to you, such as: WebMoney, QIWI, Yandex, MasterCard, VISA, Alfa-click, Privat24, BitCoin, PayPal, SVIT, Monobank, Interkasa, Unitpay and more. Mobile payments: MTS, Beeline, Samsung Pay, etc. All available payment methods are specified at checkout. You will not be charged a commission by the merchant when paying in any way. Commission can be charged by your payment system exclusively.

COOPERATION

If you are a representative or owner of any site, forum, shop, service, platform, magazine or blog and are ready to post an interesting article about our site or a review of our products, banner, link, post - write to us. Depending on the format of cooperation, you will be able to receive a certain number of proxies or a monetary reward. We also have an affiliate program, by registering in which you can receive commissions from the clients you refer. The partner has a wide functionality and a large volume of promotional materials.

Welcome to the Personal Account!


All your orders and information about them are stored here.

You can use the wide functionality of the service without leaving your personal account.

If you are making a purchase on our site for the first time, the access code to the personal account will be sent to the email that was specified when making the order. The process of registering an account is completely automatic, you just need to place an order.